Advice to fix a $100 Ryobi pole saw 8" chain saw (stripped adjustment threads)

[Danny D.]

Here is a picture from a few months ago, before this Home Depot
Ryobi electric 8-inch chain saw (pole saw, pole pruner) broke:
Loading Image...

We had used it on chapparal and on a treehouse limbing project:
Loading Image...

We think we stripped the screw insert hole as the chain won't stay
and the tightening screw spins loosely now:
Loading Image...

Do you think that might be covered by the 3-year warranty?
If not ...
Any suggestions for getting an exploded diagram of the parts?

Note: I'm not the owner, so, I don't have the model number of
the saw offhand; I'm just trying to help the owner who is inclined
to just throw it away for want of a screw thread...

The model is probably this $100 6-amp 8-inch pole saw:
http://www.homedepot.com/p/Ryobi-6-Amp-Pole-Chainsaw-RY43160A/203159669

If so, the model number is RY43160A.

Googling, I find it has a 3-year warranty and it is only a few months
old, so that's a good start.

I think here is a manual: http://manuals.ryobitools.com/documents/2881
http://www.manualslib.com/download/682052/Ryobi-Ry43160a.html

Is "ereplacement parts" reputable?
http://www.ereplacementparts.com/search_result.php?search_in_description=1&search_type=1&keywords=RY43160A&x=25&y=22

Does this look like the chain adjustment assembly:
http://www.ereplacementparts.com/chain-adjustment-assembly-p-571750.html

[Oren]

On Tue, 17 Feb 2015 03:44:52 +0000 (UTC), "Danny D."

Post by Danny D.
Do you think that might be covered by the 3-year warranty?
If not ...
Any suggestions for getting an exploded diagram of the parts?

"...Techtronic Industries North America, Inc., warrants to the
original retail purchaser that this1 RYOBI ® brand outdoor product is
free from defect in material and workmanship and agrees to repair or
replace, at Techtronic Industries North America, Inc.’s, discretion,
any defective product free of charge within these time periods from
the date of purchase.

Three years if the product is used for personal, family
or household use;

90 days, if used for any other purpose, such as
commercial or rental.

This warranty extends to the original retail purchaser only
and commences on the date of the original retail purchase."

Fig. 14 ?

<http://www.homedepot.com/catalog/pdfImages/9e/9ebb7404-0e17-4124-81b8-3d21f1b4fcaf.pdf>

[Danny D.]

Post by Oren
"...Techtronic Industries North America, Inc., warrants to the
original retail purchaser that this1 RYOBI ® brand outdoor product is

Hi Oren,

To help out, I sent your helpful post to my neighbor, and then I visited
him, to snap a picture of it.

It's a Ryobi Model Model P4360:
Loading Image...

I wonder if a stripped hold-down bolt is warrantable?
I'll call Ryobi tomorrow at 800-860-4050 to find out.

He showed me a bag of parts, where, apparently, he broke the Jesus clip
trying to get it off with a screwdriver:
Loading Image...

Meanwhile, I'm dealing with my own chainsaw (which may as well be a
separate thread) ...

[John G]

Post by Danny D.
Here is a picture from a few months ago, before this Home Depot
https://c4.staticflickr.com/4/3890/14907954317_a338620c35_c.jpg
https://c2.staticflickr.com/6/5567/14907956317_cd631229e1_c.jpg
We think we stripped the screw insert hole as the chain won't stay
https://c2.staticflickr.com/6/5574/15094149252_082ffa4533_c.jpg
Do you think that might be covered by the 3-year warranty?
If not ...
Any suggestions for getting an exploded diagram of the parts?
Note: I'm not the owner, so, I don't have the model number of
the saw offhand; I'm just trying to help the owner who is inclined
to just throw it away for want of a screw thread...
http://www.homedepot.com/p/Ryobi-6-Amp-Pole-Chainsaw-RY43160A/203159669
If so, the model number is RY43160A.
Googling, I find it has a 3-year warranty and it is only a few months
old, so that's a good start.
I think here is a manual: http://manuals.ryobitools.com/documents/2881
http://www.manualslib.com/download/682052/Ryobi-Ry43160a.html
Is "ereplacement parts" reputable?
http://www.ereplacementparts.com/search_result.php?search_in_description=1&search_type=1&keywords=RY43160A&x=25&y=22
http://www.ereplacementparts.com/chain-adjustment-assembly-p-571750.html

*I think that you should contact Ryobi, especially if there is a warranty involved. if the owner wants to throw it away, have him toss it in your direction and you fix it for yourself.

[micky]

On Tue, 17 Feb 2015 03:44:52 +0000 (UTC), "Danny D."
<***@gmail.com> wrote:

I see that you found the manual, from Ryobi itself. If you look at
that, it might give you enough idea of how it is assembled.

Post by Danny D.
Any suggestions for getting an exploded diagram of the parts?

I have a similar saw, bigger**, but a name brand I forget. It hasn't
got many parts and it's pretty simple and an exploded view is probably
not needed. Just pay attention when disassembling and arrange the parts
you remove in the order yo've taken the off. All of them face down or
face up, in case that turns out to matter.



I borrowed a pole saw and, surprise, it was the same brand as mine, just
smaller, and it came in two pieces, the saw and a long pole handle, and
turned out my saw could fit on the handle where his went. So in theory
I'd only have to buy a handle, except mine is bigger and so heavy it
might be hard to use. I sawed everything I needed to saw so it's not
an issue yet.

[Danny D.]

Post by micky
I see that you found the manual, from Ryobi itself. If you look at
that, it might give you enough idea of how it is assembled.

I found the parts diagram for the Ryobi P4360, which shows
the circlip, the bolt, and the threads (which, surprisingly, turn out
to be a simple M6 hex nut, I think).

Clearly this part #2 is the circlip (they call it 099988002022 Retaining Ring):
http://manuals.ryobitools.com/system/files/8230/original/P4360_068_r_02.pdf?2014

And, just as clearly, this part #6 is the hold-down bolt:
Part number: 099988002021 Bolt w/Washer (M6 x 25 mm, Hex Soc. Hd.)

But, I'm having trouble identifying the female end for that hold-down bolt.

I think it is probably part #24 in that same document:
099988002007 Hex Nut (M6)

The weird thing is that it's hard to strip a steel hex nut, so, I wonder
if the holder of the nut is allowing the nut to spin freely???

[micky]

On Tue, 17 Feb 2015 03:44:52 +0000 (UTC), "Danny D."

Post by Danny D.
Here is a picture from a few months ago, before this Home Depot

And rather than have your friend ship the whole saw back, Ryobi might
just send the broken part. Cheaper for them, cheaper and easier for
you, and just as easy to verify it's within the warranty period as it
would be if you shipped them the whole thing. If they're sticklers,
they might want a picture of the serial number and the whole saw, but
I'd be surprised.

[Danny D.]

Post by micky
And rather than have your friend ship the whole saw back, Ryobi might
just send the broken part.

Judging from the exploded diagram, the "broken part" is part #24, in
this diagram, which is just an M6 hex nut.
http://manuals.ryobitools.com/system/files/8230/original/P4360_068_r_02.pdf?2014
099988002007 Hex Nut (M6)

The strange thing is that the hold-down bolt just spins freely; but,
I can't imagine a hex nut stripping that easily. Maybe it's spinning
in place? Dunno.

[Stormin Mormon]

Post by Danny D.
Judging from the exploded diagram, the "broken part" is part #24, in
this diagram, which is just an M6 hex nut.
http://manuals.ryobitools.com/system/files/8230/original/P4360_068_r_02.pdf?2014
099988002007 Hex Nut (M6)
The strange thing is that the hold-down bolt just spins freely; but,
I can't imagine a hex nut stripping that easily. Maybe it's spinning
in place? Dunno.

Made in China quality? Who can tell, now days.

My other thought is that the stud is molded into
plastic case. The owner may have over wrenched,
and now the stud is turning in the plastic mold.
No experience with Ryobi products, just a guess.

-
.
Christopher A. Young
learn more about Jesus
. www.lds.org
.
.

[Danny D.]

Post by Stormin Mormon
My other thought is that the stud is molded into
plastic case. The owner may have over wrenched,
and now the stud is turning in the plastic mold.
No experience with Ryobi products, just a guess.

Between you and me, the Ryobi 3-year warranty stinks, but Home Depot
seems like they'll make good anyway.

I called Ryobi, at 800-860-4050, using this model P4360 diagram:
http://manuals.ryobitools.com/system/files/8230/original/P4360_068_r_02.pdf?2014

I explained the broken parts:
NUT: #24, P/N 099988002007, Hex Nut (M6), $0.83
BOLT: #6, P/N 099988002021 Bolt w/Washer (M6 x 25 mm, Hex Soc. Hd., $0.83
RING: #2, P/N 099988002022, Retaining Ring, $0.83

They told me I could order them (plus $6 S&H) from their parts guys:
Ryobi Parts 800.848.8946 (Gardener), Visa/MC/Discover only

But, I'm not so sure that the nut is stripped.
It might be whatever plastic is holding the nut from spinning.

So, I called Ryobi Tech at Ryobi Tech 800-860-4050x2x2, who is
researching what holds the nut in place.

Meanwhile, I called the Home Depot, which said that anything under 90
days they'll just replace, and if it's over 90 days, they'll give
a store credit.

Ryobi says that they can charge for the warranty service, which
would, for a $100 pole saw, probably be prohibitive.

[Fake ID]

Post by Oren
On Tue, 17 Feb 2015 03:44:52 +0000 (UTC), "Danny D."

Post by Danny D.
Here is a picture from a few months ago, before this Home Depot

And rather than have your friend ship the whole saw back, Ryobi might
just send the broken part. Cheaper for them, cheaper and easier for
you, and just as easy to verify it's within the warranty period as it
would be if you shipped them the whole thing. If they're sticklers,
they might want a picture of the serial number and the whole saw, but
I'd be surprised.

My experience with warranty service on Ryobi powerheads is that
regardless of how trivial the repair might be they just ship a new
retail unit as replacement. This involved taking the broken units to an
authorized service center. YMMV because sometimes these places take
warranty repairs as some sort of personal insult.

m